This is exactly right in my experience. It certainly doesn’t help that there’s always complaining about something. If you don’t have the right filters, it’s easy to imagine that nothing will make the community happy and so you might as well pursue business goals instead.
The other issue is that financial problems represent an existential crisis for the company, but the community doesn’t feel the effect immediately. So it’s hard to tell the difference between a company greedy for growth and a company desperate to pay the bills. It really screws things up if the company is constitutionally unable to be honest with its community.