Honeypots have been catching 3rd party tickets for the better part of a year. As I explained then, I measure success by comparing the send rate for anonymous and registered users. We want to minimize anonymous contacts without reducing contacts from our existing users who benefit from our help. Here are the results so far:
This is a companion discussion topic for the original entry at https://jlericson.com/2016/02/29/customer-support-5.html